While it great news that VW is finally fixing its approach to
consumer guarantees, the question is why did it take so long.
I remember writing to the ACCC in 2014 on behalf of a probono
client pointing out that Skoda, a subsidiary of VW, was failing to honour its
consumer guarantee obligations under the ACL. I also provided the ACCC with
compelling evidence of Skoda's misrepresentations about consumer guarantee
rights.
In response to my complaint letter, I received the following
No Further Action letter. Four years later the ACCC has been able to get VW to
do the right thing in relation consumer guarantees.
PS: Fortunately for the client, I was able to assist him with
a claim against Skoda in the NSW Civil and Administrative Tribunal and he was
successful in securing a full refund.
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