The 10 Biggest Mistakes Companies Make When Dealing With the ACCC

This is a updated video version of an article which I wrote for the Keeping Good Companies Journal of the Chartered Secretaries Australia Ltd (now Governance Institute), published in December 2008, Volume 60 No. 11, pp. 681-684.

Even if you educate your staff regularly on compliance with the Competition and Consumer Act 2010 and Australian Consumer Law 2010 and have lawyers review all your communications rigorously, that’s no guarantee that your company will never be the subject of an investigation by the Australian Competition and Consumer Commission (ACCC). When that happens, some companies make fundamental mistakes. Other mistakes raise more subtle issues. So, if you are investigated by the ACCC, what should you do? Or, to look at it another way, what should you not do?
 
Hope you enjoy the video.