While it great news that VW is finally fixing its approach to consumer guarantees, the question is why did it take so long.
I remember writing to the ACCC in 2014 on behalf of a probono client pointing out that Skoda, a subsidiary of VW, was failing to honour its consumer guarantee obligations under the ACL. I also provided the ACCC with compelling evidence of Skoda's misrepresentations about consumer guarantee rights.
In response to my complaint letter, I received the following No Further Action letter. Four years later the ACCC has been able to get VW to do the right thing in relation consumer guarantees.
PS: Fortunately for the client, I was able to assist him with a claim against Skoda in the NSW Civil and Administrative Tribunal and he was successful in securing a full refund.